988 crisis hotline counselors are sometimes targeted by sexually abusive callers

The 988 Suicide & Crisis Lifeline is now operational nationwide. Some of the phone counselors say they need help dealing with abusive callers who keep them on the line and sexually harass them.

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Oct 30, 2024 - 13:00
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988 crisis hotline counselors are sometimes targeted by sexually abusive callers
Daisy is a former crisis counselor at the local 988 call center in Bloomington, Ill. She holds a paper in front of her face listing emotions she felt when taking abusive calls while working there. She covers her face to maintain anonymity because she doesn’t want her personal or professional networks to know about the abuse. Daisy is the name she used with callers during her work shifts.

The 988 Suicide & Crisis Lifeline is now operational nationwide. Some of the phone counselors say they need help dealing with abusive callers who keep them on the line and sexually harass them.

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