Bilingual Customer Service Specialist - Upwork
Needs to hire 2 Freelancers Company Overview: As a leading education consulting firm, our company specializes in providing exceptional support and guidance to students in their educational journey in the US. We are dedicated to connecting students with the best resources and expertise to enhance their learning experience. Job Description: We are seeking dedicated Bilingual Customer Service Representatives to join our team. The role involves interacting with customers via WeChat, addressing their inquiries, and liaising with tutors to provide timely and accurate responses. The ideal candidate must be proficient in both English and Chinese, as our clientele predominantly consists of Chinese speakers, while our tutors communicate in English. Key Responsibilities: Customer Interaction: Respond to server our student and client, working with tutor to help student get better grade Liaison with Tutors: Forward complex queries to appropriate tutors within our company software and relay their responses back to the students. Basic Inquiry Handling: Assist customers with general questions, guiding them to relevant resources and pages on our platform. Escalation of Issues: Inform supervisors about advanced queries or issues beyond your scope and ensure they are addressed promptly. Documentation: Record any significant incidents or unresolved issues during your shift to be handed over to the supervisor. Attention to Detail: Thoroughly review all messages received during your shift, seeking clarification when necessary, and ensuring no query is ignored. Order Processing: Handle customer orders efficiently and contribute to the company's sales objectives. Qualifications: Proficiency in both English and Chinese languages. Experience in customer service, preferably in an educational or consulting environment. Strong communication and interpersonal skills. Ability to handle multiple tasks simultaneously and work under pressure. Skills: Excellent problem-solving and decision-making skills. Attention to detail and a high level of responsibility. Good organizational skills and the ability to track and manage numerous threads of communication. Performance Evaluation & Rewards: Monthly performance evaluations by supervisors based on customer service quality and the number of orders processed. Opportunity to receive a monthly bonus awarded to the top-performing customer service representative, as voted by both customers and supervisors. _______________________________________________________________________________ It's great to have a career path in mind! Here's a general outline of the steps you can take to progress from a customer service agent Customer Service Agent Trainee: $4/ hour Training: 9am-6pm Monday-Friday Start as a customer service agent, where you will learn the basics of customer service, communication, and problem-solving. Customer Service Agent : $5/ hour Shifting for 40-48hrs/ Week Focus on providing customer service and building a strong rapport with customers. Pay attention to feedback and continuously improve your skills. Senior Customer Service: $6/ hour Shifting for 40-48hrs/ Week After gaining some experience as an agent, consider applying for a supervisory or team lead position. In this role, you'll oversee a small team of agents and help them succeed in their roles. Learn about team management, performance metrics, and how to handle more complex customer issues. Customer Service Manager: $8-10/hour Shifting for 40-48hrs/ Week With at least a year of experience and a proven track record, aim for a customer service manager role. As a manager, you'll be responsible for a larger team and department. Focus on developing and implementing customer service strategies, training programs, and improving customer satisfaction. Assistant General Manager or Operations Manager: $15-20/hour To progress further, consider transitioning to a role like Assistant General Manager or Operations Manager. You'll gain experience in managing broader aspects of the business and working closely with senior management.Hourly Range: $3.00-$10.00 Posted On: July 03, 2024 08:53 UTCCategory: General Virtual AssistanceSkills:Email Communication, Customer Service, Customer Support, Online Chat Support, Email Support Skills: Email Communication, Customer Service, Customer Support, Online Chat Support, Email Support Country: China click to apply
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Needs to hire 2 Freelancers
Company Overview:
As a leading education consulting firm, our company specializes in providing exceptional support and guidance to students in their educational journey in the US. We are dedicated to connecting students with the best resources and expertise to enhance their learning experience.
Job Description:
We are seeking dedicated Bilingual Customer Service Representatives to join our team. The role involves interacting with customers via WeChat, addressing their inquiries, and liaising with tutors to provide timely and accurate responses. The ideal candidate must be proficient in both English and Chinese, as our clientele predominantly consists of Chinese speakers, while our tutors communicate in English.
Key Responsibilities:
Customer Interaction: Respond to server our student and client, working with tutor to help student get better grade
Liaison with Tutors: Forward complex queries to appropriate tutors within our company software and relay their responses back to the students.
Basic Inquiry Handling: Assist customers with general questions, guiding them to relevant resources and pages on our platform.
Escalation of Issues: Inform supervisors about advanced queries or issues beyond your scope and ensure they are addressed promptly.
Documentation: Record any significant incidents or unresolved issues during your shift to be handed over to the supervisor.
Attention to Detail: Thoroughly review all messages received during your shift, seeking clarification when necessary, and ensuring no query is ignored.
Order Processing: Handle customer orders efficiently and contribute to the company's sales objectives.
Qualifications:
Proficiency in both English and Chinese languages.
Experience in customer service, preferably in an educational or consulting environment.
Strong communication and interpersonal skills.
Ability to handle multiple tasks simultaneously and work under pressure.
Skills:
Excellent problem-solving and decision-making skills.
Attention to detail and a high level of responsibility.
Good organizational skills and the ability to track and manage numerous threads of communication.
Performance Evaluation & Rewards:
Monthly performance evaluations by supervisors based on customer service quality and the number of orders processed.
Opportunity to receive a monthly bonus awarded to the top-performing customer service representative, as voted by both customers and supervisors.
_______________________________________________________________________________
It's great to have a career path in mind! Here's a general outline of the steps you can take to progress from a customer service agent
Customer Service Agent Trainee: $4/ hour Training: 9am-6pm Monday-Friday
Start as a customer service agent, where you will learn the basics of customer service, communication, and problem-solving.
Customer Service Agent : $5/ hour Shifting for 40-48hrs/ Week
Focus on providing customer service and building a strong rapport with customers.
Pay attention to feedback and continuously improve your skills.
Senior Customer Service: $6/ hour Shifting for 40-48hrs/ Week
After gaining some experience as an agent, consider applying for a supervisory or team lead position.
In this role, you'll oversee a small team of agents and help them succeed in their roles.
Learn about team management, performance metrics, and how to handle more complex customer issues.
Customer Service Manager: $8-10/hour Shifting for 40-48hrs/ Week
With at least a year of experience and a proven track record, aim for a customer service manager role.
As a manager, you'll be responsible for a larger team and department.
Focus on developing and implementing customer service strategies, training programs, and improving customer satisfaction.
Assistant General Manager or Operations Manager: $15-20/hour
To progress further, consider transitioning to a role like Assistant General Manager or Operations Manager.
You'll gain experience in managing broader aspects of the business and working closely with senior management.
Hourly Range: $3.00-$10.00
Posted On: July 03, 2024 08:53 UTC
Category: General Virtual Assistance
Skills:Email Communication, Customer Service, Customer Support, Online Chat Support, Email Support
Skills: Email Communication, Customer Service, Customer Support, Online Chat Support, Email Support
Country: China
click to apply
Company Overview:
As a leading education consulting firm, our company specializes in providing exceptional support and guidance to students in their educational journey in the US. We are dedicated to connecting students with the best resources and expertise to enhance their learning experience.
Job Description:
We are seeking dedicated Bilingual Customer Service Representatives to join our team. The role involves interacting with customers via WeChat, addressing their inquiries, and liaising with tutors to provide timely and accurate responses. The ideal candidate must be proficient in both English and Chinese, as our clientele predominantly consists of Chinese speakers, while our tutors communicate in English.
Key Responsibilities:
Customer Interaction: Respond to server our student and client, working with tutor to help student get better grade
Liaison with Tutors: Forward complex queries to appropriate tutors within our company software and relay their responses back to the students.
Basic Inquiry Handling: Assist customers with general questions, guiding them to relevant resources and pages on our platform.
Escalation of Issues: Inform supervisors about advanced queries or issues beyond your scope and ensure they are addressed promptly.
Documentation: Record any significant incidents or unresolved issues during your shift to be handed over to the supervisor.
Attention to Detail: Thoroughly review all messages received during your shift, seeking clarification when necessary, and ensuring no query is ignored.
Order Processing: Handle customer orders efficiently and contribute to the company's sales objectives.
Qualifications:
Proficiency in both English and Chinese languages.
Experience in customer service, preferably in an educational or consulting environment.
Strong communication and interpersonal skills.
Ability to handle multiple tasks simultaneously and work under pressure.
Skills:
Excellent problem-solving and decision-making skills.
Attention to detail and a high level of responsibility.
Good organizational skills and the ability to track and manage numerous threads of communication.
Performance Evaluation & Rewards:
Monthly performance evaluations by supervisors based on customer service quality and the number of orders processed.
Opportunity to receive a monthly bonus awarded to the top-performing customer service representative, as voted by both customers and supervisors.
_______________________________________________________________________________
It's great to have a career path in mind! Here's a general outline of the steps you can take to progress from a customer service agent
Customer Service Agent Trainee: $4/ hour Training: 9am-6pm Monday-Friday
Start as a customer service agent, where you will learn the basics of customer service, communication, and problem-solving.
Customer Service Agent : $5/ hour Shifting for 40-48hrs/ Week
Focus on providing customer service and building a strong rapport with customers.
Pay attention to feedback and continuously improve your skills.
Senior Customer Service: $6/ hour Shifting for 40-48hrs/ Week
After gaining some experience as an agent, consider applying for a supervisory or team lead position.
In this role, you'll oversee a small team of agents and help them succeed in their roles.
Learn about team management, performance metrics, and how to handle more complex customer issues.
Customer Service Manager: $8-10/hour Shifting for 40-48hrs/ Week
With at least a year of experience and a proven track record, aim for a customer service manager role.
As a manager, you'll be responsible for a larger team and department.
Focus on developing and implementing customer service strategies, training programs, and improving customer satisfaction.
Assistant General Manager or Operations Manager: $15-20/hour
To progress further, consider transitioning to a role like Assistant General Manager or Operations Manager.
You'll gain experience in managing broader aspects of the business and working closely with senior management.
Hourly Range: $3.00-$10.00
Posted On: July 03, 2024 08:53 UTC
Category: General Virtual Assistance
Skills:Email Communication, Customer Service, Customer Support, Online Chat Support, Email Support
Skills: Email Communication, Customer Service, Customer Support, Online Chat Support, Email Support
Country: China
click to apply
