I went on board Emirates' new Airbus A350 — the new long-range jet competing with Boeing's delayed 777X

Emirates' Airbus A350 has 4K TV screens and electronic window blinds. The airline expects several more before the first Boeing 777X is delivered.

I went on board Emirates' new Airbus A350 — the new long-range jet competing with Boeing's delayed 777X
A collage of Business Insider's Pete Syme sat in a business-class seat on an Emirates A350, and the jet itself on a runway.
BI's Pete Syme on an Emirates Airbus A350.
  • I toured one of Emirates' new Airbus A350 jets in Edinburgh.
  • The sleek new aircraft features 4K screens and electronic window blinds in every class.
  • The A350's main competitor, the Boeing 777X, suffers yearslong delays to its launch.

Emirates is building a more diverse fleet, with the Airbus A350 becoming its first new aircraft type since 2008.

Business Insider toured the aircraft earlier this month at Edinburgh Airport. The first route the airline started using the A350 on was Dubai to the Scottish capital, which launched on January 3.

Emirates has also contended with delays to the Boeing 777X — a modernized version of the best-selling wide-body airliner, that competes with the A350.

Emirates president Tim Clark previously told BI the airline is spending $4.5 billion retrofitting older 777s in response to the delays.

The Dubai-based airline previously only operated the Boeing 777 and double-decker Airbus A380.

With sleek interiors, an upgraded entertainment system with Bluetooth, and new window blind tech, take a look around Emirates' newest jet.

From a lounge in Edinburgh Airport, we watched the Emirates Airbus A350 arrive from Dubai.
An Emirates Airbus A350, registered as A6-EXD, on a taxiway at Edinburgh Airport on February 5, 2025.
The Emirates A350 taxiing at Edinburgh Airport.

This A350-900 was delivered to Emirates just two weeks earlier. It's the third of 65 on order.

With room for 312 passengers, it has a maximum range of 7,700 miles — enough to fly from Los Angeles to Sydney.

The airline expects to have 21 A350s by March 2026. The first Boeing 777X isn't expected to be delivered until 2026 — six years later than initially scheduled.

"For Emirates, it's a new era. After COVID, the activity changed significantly, and it was also for us a good moment to change also our fleet, to refurbish and retrofit our aircraft," said Thierry Aucoc, Emirates' senior vice president for commercial (west).

"We consider that Emirates has to maintain a certain standard. We want to be an exceptional airline."

Emirates has announced its first nine planned routes, with five already in operation.
A map showing Emirates' current and planned A350 routes from Dubai to Edinburgh, Lyon, Bologna, Kuwait, Bahrain, Muscat, Ahmedabad, Mumbai, and Colombo.
In January, Edinburgh became the first destination served by Emirates' A350.

Emirates is using the wide-body aircraft on both long-haul and short-haul routes.

The airline doesn't have any single-aisle aircraft, so even regional flights have amenities like lie-flat seats and in-flight entertainment.

My tour started in the premium economy cabin, which has 21 seats.
The premium economy cabin of an Emirates Airbus A350
The Emirates A350 premium-economy cabin.

Emirates was a late adopter of the premium economy cabin, introducing it in 2022.

In this image, you can also see how the A350 has higher ceilings and larger overhead bins than the previous generation of airliners.

A couple of meals were laid out to show what's on offer to premium-economy passengers.
Meals laid out for premium economy seats on an Emirates Airbus A350
Meals on the front row of premium economy.

In premium economy, meals are served on proper crockery rather than the plastic trays of economy. Although, unlike many other airlines, both cabins offer metal cutlery.

The seats, arranged in a 2-3-2 layout, were inspired by the Mercedes Benz S-Class.
Two premium economy seats on an Emirates Airbus A350
Premium-economy seats now look more like those in business class.

Emirates first collaborated with the carmaker in 2014, to inspire its first-class product.

I got to test out the comfortable recline and leg rest.
A first-person perspective from a reclined premium economy seat on an Emirates Airbus A350
A first-person view from a reclined premium-economy seat.

There were several flight attendants throughout the cabins who explained the various features of the seats and service. They came across as both passionate and friendly.

Emirates' A350 has 259 economy-class seats, arranged in a 3-3-3 layout.
A row of economy seats on an Emirates Airbus A350
A row of economy seats on the Emirates A350.

The seats are 18.4 inches wide.

The A350 can be configured in a 10-abreast layout, but this would reduce seat width. It has a narrower cabin than the Boeing 777X, where a 3-4-3 layout would be more common.

Even economy has touches of luxury such as electric window blinds.
A window with the shutter half-open on an Emirates Airbus A350
The A350's electronic window blinds are decorated with a tree.

Typically, you'll only find electronic blinds in business or first class. One exception is the Boeing 787 Dreamliner, but even that uses electronically dimmable windows rather than motorized blinds.

The A350's aerBlade technology can be controlled by the cabin crew for takeoff and landing. It is also set to be installed in Emirates' 777X planes.

In economy, there's only a single blind — but premium economy and business class passengers also have the option of a shade.

Emirates also says its TVs offer the best image quality of any aircraft.
The ice entertainment screen in economy on an Emirates Airbus A350
The entertainment screen in economy class.

Emirates is already known for its broad selection of movies and TV shows on offer, but the 4K screens take the resolution to another level.

It might not be evident in photos, but I was definitely impressed by the crisp colors and resolution.

There are USB-A and USB-C outlets — plus, you can connect your own Bluetooth headphones.

Economy seats also benefit from the same 13.3-inch screen as in premium economy.

I found the legroom was generous, but by the window, the bracket was located a bit awkwardly.
A first-person perspective of a window seat in economy on an Emirates Airbus A350
The metal bracket restricted where I could put my feet.

The seat pitch, or distance between the same spot on one seat and the one in front, is 31 to 32 inches.

The seatback table also has a sleek wood finish.
The wooden seatback table and tv for an economy seat on an Emirates Airbus A350
A first-person view from an economy seat.

I thought this was a thoughtful touch compared to the typical dull, gray plastic — helping economy feel a little less like cattle class.

The airline also gives out free toys to kids traveling in economy.
Childrens' toys and backpacks arranged on a row of economy seats on an Emirates Airbus A350
Toys were laid out on a row of economy seats.

The bags include soft toys, blankets, activities, puzzles, and games.

Finally, it was time to explore the cream of the crop in business class.
The back wall of the business-class cabin of an Emirates Airbus A350 is decorated with a tree in orange and white LEDs.
The A350's business-class cabin.

Below the tree design, there was a countertop with bowls of snacks.

The same Mercedes-Benz seat design added to the feeling of luxury.
A side view of a business class suite on an Emirates Airbus A350.
A side view of the business-class suite.

The cabin is arranged in a 1-2-1 layout so every seat has direct aisle access — unlike some of Emirates' older planes in a 2-3-2 arrangement, but retrofits are ongoing to update this.

On the console, there's a touchscreen controller and a minibar.
A front view of a business-class suite on an Emirates Airbus A350.
The console includes wireless charging.

As well as a wireless charging port on the console, there's an international charging outlet, and sockets for USB-C and USB-A cables.

I had a moment to test it and was impressed with the space and large screen.
A first-person view from a business-class suite on an Emirates Airbus A350.
A first-person view from the business-class suite.

Business class suites have a seat pitch of 44 inches, while the TV screens are 20 inches.

I also liked that the footwell was a regular shape. Some airlines' are more askew, which can make things a bit uncomfortable when lying down.

The seats lie flat — but don't have sliding doors for privacy.
A lie-flat seat made up into a bed with slippers and loungewear laid on top, on an Emirates Airbus A350.
A business-class suite made up into a bed, with loungewear and slippers on top.

Sliding doors are becoming more common in business class, but Emirates only has them in first class — which isn't offered on the A350.

I think this is where your seat selection is most important. The business-class layout is staggered, with the console alternating between window-side and aisle-side. Choosing the latter would allow for more privacy, which is especially helpful if you want to sleep.

Central dividers can be fully lowered for a more intimate experience if you're traveling together.
Two middle seats in busines class side-by-side with meals including Arabic mezze, on an Emirates A350.
Two business-class suites in the middle of the A350 cabin.

On the left is one of the airline's most popular meal choices: Arabic mezze.

While the Boeing 777X awaits certification, the A350 gives a taste of what it could look like.
A Boeing 777-X aircraft flies during the 2023 Dubai Airshow at Dubai World Central - Al-Maktoum International Airport in Dubai on November 13, 2023.
A Boeing 777X in flight.

More fuel-efficient engines reduce the operating cost for airlines and help the environment. But these newer jets also make the experience more comfortable for passengers, with larger overhead bins and higher ceilings — not to mention the opportunities for new interiors and upgrades.

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