We are an AI startup seeking an experienced technical support specialist to join our team and provide coverage for our weekend shift (9am - 5pm UTC). As a technical support specialist, you will be responsible for assisting customers with technical issues and troubleshooting problems related to our products and services. You should have excellent communication skills and the ability to work independently. This role requires a strong understanding of technology and the ability to provide prompt and efficient support. Responsibilities: - Responding to our customers over email, chat, and screen shares. - Troubleshooting and investigating customer-reported bugs. - Reporting bugs to our Engineering Team and providing customer updates. - Collecting and sharing user feedback with our Product Team. - Collaborating with other customer-facing functions like Customer Success and Sales to create an industry-leading customer experience. - Contributing to our ~95% CSAT and G2 top-rated support experience. Requirements: - Experience working in customer-facing support role in tech. - Logical, problem-solving thinking, ability to work unassisted, without a script. - Fluency in English with excellent soft-skills. - Experience in a high/hyper-growth environment preferred, with a proactive attitude. - Thrived as a another fast-paced SaaS startup or scale-up during a high-growth phase. - Flexibility - this role may require shifts outside of typical working hours. - Preferred to have: Experience with Python and cloud integrations. - Preferred to have: You have a demonstrable some experience at the frontier of AI, including the applications of Large Language Models and GenAI.Hourly Range: $10.00-$15.00 Posted On: July 01, 2024 08:51 UTCCategory: Tech SupportSkills:Technical Support, Incident Management, Product Knowledge, Customer Support, Communication Etiquette Skills: Technical Support, Incident Management, Product Knowledge, Customer Support, Communication Etiquette Country: United Kingdom click to apply